Accenture Hiring: Customer Service Analyst 2026:-
Accenture is hiring candidates for the role of “Customer Service Analyst” in Bengaluru, India. Complete details are given below.
| Company :- | Accenture |
| Job Role :- | Customer Service Analyst |
| Location :- | Bengaluru, Karnataka, India |
| Skill Area :- | Retirement Solutions – Customer Relationship Management (CRM) |
| Experience :- | 3–5 Years |
| Qualification :- | Any Graduation (Commerce Background Preferred) |
| Salary :- | As per Company Standards |
| Last Date to Apply :- | ASAP |
Role Overview:-
As a Customer Service Analyst, you will support institutional clients in the US Retirement Services domain, handling plan administration, participant services, and client relationship management. You will work closely with plan sponsors, administrators, and operations teams to ensure seamless service delivery and compliance with retirement plan regulations.
Educational Requirements:-
- Any Graduation (Mandatory)
- B.Com / BBA / BBM – Preferred
- Commerce Background Preferred
- ASPPA Certification – Preferred
- CRPS Certification – Preferred
Key Skills:-
Technical Skills
- US Retirement Services (Defined Contribution & Defined Benefit)
- 401(k), 403(b), and 457 Retirement Plans
- Plan Administration and Compliance Testing
- Participant Census Data Management
- Recordkeeping System Updates
- Lost Earnings Calculations and QDRO Processing
- Salesforce CRM
- MS Excel and Reporting Tools
- Plan Documentation and Audit Support
Soft Skills
- Strong communication skills
- Customer relationship management
- Attention to detail
- Analytical and problem-solving abilities
- Team collaboration and stakeholder management
- Ability to work in US shifts
Roles & Responsibilities:-
Client Support & Operations
- Support plan sponsors and administrators with retirement plan activities
- Handle contributions, distributions, refunds, loans, and adjustments
- Assist with participant services and issue resolution
- Coordinate with operations teams to manage escalations
Plan Management
- Manage plan documentation and reporting activities
- Conduct lost earnings calculations and involuntary distributions
- Support plan remediations and compliance requirements
- Maintain retirement plan records and configurations
Client Relationship Management
- Maintain strong relationships with institutional clients
- Address client inquiries and service requests proactively
- Conduct plan review meetings with stakeholders
- Support client retention and service enhancements
Process Improvement
- Perform root cause analysis for service issues
- Ensure SLA adherence and process efficiency
- Guide team members on domain and process-related aspects
- Drive continuous improvement initiatives
Preferred Skills:-
- Experience in US Retirement Industry
- Voice support experience
- Knowledge of participant services and middle-office operations
- Salesforce CRM knowledge
- Flexible to work across US time zones
About Company:-
Accenture is a leading global professional services company with expertise in digital, cloud, security, strategy, consulting, technology, and operations. With operations in more than 120 countries and a workforce of over 784,000 employees, Accenture helps organizations drive innovation and create sustainable value through technology and human ingenuity.
Company Benefits:-
- Work with a global professional services leader
- Learning and certification opportunities
- Career growth and internal mobility
- Exposure to international retirement services
- Collaborative and inclusive work culture
Accenture Hiring: Customer Service Analyst 2026 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
