Airbnb is recruiting a Customer Support Specialist for its BizTech team in Gurugram. You’ll design, build, and maintain scalable data pipelines and models—using Spark, Scala, Python, and Airflow—to support critical tax, payments, and compliance systems. This is your chance to work with petabyte-scale data, influence data engineering best practices, and empower global operations through reliable, high-quality data.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Airbnb is Hiring: Customer Support Specialist – (Gurugram) – Overview
| Company Name: | Airbnb |
| Job Role: | Customer Support Specialist |
| Location: | Gurugram |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- Provide courteous and efficient service to the worldwide Airbnb community
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Utilize available resources to research and troubleshoot problems effectively
- Investigate from the existing knowledge resources to provide resolution
- Mediate situations between users with empathy and fairness
- Monitor and control numerous concurrent tasks in tandem
- Be ambassadors embodying knowledge, empathy, and accountability
- Proactively strive to meet targets and goals independently
Skills:
- Job Family : Operations (Resolutions)
- Inbound and outbound calling process, messages and email support
- Resolving customer queries in a timely manner
- 24×7 shifts with rotational week offs, primarily supporting North America time zones
- Navigate competing priorities in all kinds of environment
- Job location: Gurgaon
- Your Expertise:
- Graduate with minimum 2 years of international voice process experience in a contact center/BPO
- Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Ability to manage sensitive customer information
- Knowledge of functional key performance metrics related to customer experience
