Analyst, Planning & Scheduling Opportunity 2025 | Concentrix is hiring Analyst, Planning & Scheduling. The working location is Hyderabad , India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Analyst, Planning & Scheduling Job Openings At Concentrix | Hyderabad -Overview
| Company Name: | Concentrix |
| Job Role: | Analyst, Planning & Scheduling |
| Location: | Hyderabad |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Skills Required:
- Team handling and Contact Centre Workforce Management experience
- • Extensive experience with WFM software
- • Comfortable in fast-paced environment
- • Ability to simplify complex operations into repeatable processes
- • Ability to make decision in time sensitive ambiguous situations
- • Knowledge of Contact Centre methodologies and operational principles
- • Knowledge of IEX is essential
- • Excellent communication skills
- • Analytical – Able to analyze data and draw insights
- • High level of accuracy and attention to detail
- • Innovative and able to influence
- • Must have experience to handle Capacity Planner and Scheduling teams
Responsibilities:
- Planning & Scheduling
- • Managing WFM Personnel
- • Manpower Planning, Scheduling, Transitioning new logos.
- • Updating & maintaining master trackers
- • Preparing and publishing periodic reviews for management
- • Preparing PowerPoint and other presentations
- • Forecasting knowledge and able to forecast basis different methodologies.
- • Running scenarios and simulations basis requirement
- • Data reporting to other departments like Finance, IT Operations etc.
- • Creating Interactive Dashboards for Client and Delivery
- • Recognize and recommend operational and support improvements for the enterprise.
- • Creating Schedules and lead the weekly scheduling performance review and provide recommendations.
- • Administration of communication to and from Operations and other support departments.
- • Collect, analyze and report historical center performance statistics.
- • Understanding of Workload and HC calculations
- • Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets.
