athenahealth Hiring: Data Operations Senior Analyst 2026:-
athenahealth Recruitment 2026: athenahealth is hiring for the position of Data Operations Senior Analyst in Chennai, India.
| Company: | athenahealth |
| Job Role: | Data Operations Senior Analyst |
| Employment Type: | Full-Time |
| Experience Required: | 4+ years of professional experience |
| Salary: | As per Company Standards |
| Application Deadline: | ASAP |
Role Overview:-
The Data Operations Senior Analyst supports platform operations products and services within athenahealth’s Product Optimization organization.
The role involves responding to internal and external stakeholders, troubleshooting complex issues, managing customer support cases through Salesforce, maintaining operational documentation, and ensuring timely resolution of platform-related problems.
The Platform Operations team supports third-party partnerships and platform integrations involving technologies such as HL7 connections, APIs, Data View, and other platform services. The team works closely with customers, external partners, and internal product teams to maintain reliable operations and improve service delivery.
This opportunity is suitable for experienced professionals who have strong analytical abilities, SQL knowledge, communication skills, and an interest in healthcare technology operations.
Educational Requirements:-
- Candidates should have 4+ years of professional experience or an equivalent combination of experience and education.
- Good knowledge of SQL is required.
- Analytical experience and/or project management experience is preferred.
- Strong written and verbal communication skills are expected.
- Experience using AI tools and identifying process improvement opportunities is required.
- Strong Microsoft Excel proficiency is an advantage.
Key Skills:-
Technical Skills
- SQL and data querying
- Salesforce case and issue management
- Microsoft Excel — preferred advantage
- Platform operations support
- Troubleshooting and issue investigation
- HL7 integration concepts
- API and platform integration concepts
- Data View and platform services
- AI tools and productivity applications
- Standard operating procedures (SOPs)
- Process documentation and workflow management
- Operational reporting and status tracking
Functional Skills
- Data operations and platform support
- Customer issue resolution
- Complex problem troubleshooting
- Stakeholder and partner coordination
- Project status and deliverable tracking
- Operational process documentation
- Standard operating procedure maintenance
- Customer support workflow improvement
- Risk identification and escalation
- Process optimization
- Knowledge sharing and continuous improvement
- Product enablement and platform operations
Soft Skills
- Excellent verbal and written communication
- Analytical thinking and problem-solving
- Strong attention to detail
- Organizational skills
- Time management
- Ability to manage competing priorities
- Customer-focused mindset
- Ownership and accountability
- Collaboration with internal and external stakeholders
- Flexibility and willingness to learn
- Ability to communicate with both technical and non-technical audiences
Roles & Responsibilities:-
1. Customer Support and Issue Resolution
- Manage customer issues and support cases through Salesforce.
- Investigate and troubleshoot complex platform-related problems.
- Coordinate with internal teams and external partners to identify practical solutions.
- Ensure timely and effective resolution of reported issues.
- Communicate progress and resolution updates to relevant stakeholders.
- Identify recurring customer problems and opportunities to improve the support experience.
2. Platform Operations and Integration Support
- Support platform operations products and services within the Data Operations team.
- Help coordinate operational support for third-party platform partnerships.
- Work with stakeholders involved in integrations using HL7 connections, APIs, Data View, and related platform services.
- Assist in resolving operational issues affecting platform integrations.
- Collaborate with internal product teams to support product enablement and reliable service delivery.
- Learn new platform technologies and product capabilities to strengthen operational support.
3. Process Documentation and Standard Operating Procedures
- Follow, maintain, and improve standard operating procedures.
- Update process documentation as workflows and product capabilities evolve.
- Promote consistent execution of operational tasks.
- Contribute to knowledge sharing and documentation improvements.
- Identify gaps in existing processes and recommend practical improvements.
- Support operational consistency across platform support activities.
4. Stakeholder Communication and Project Coordination
- Communicate project status, timelines, deliverables, and potential risks to the manager.
- Partner with internal teams to provide updates to customers and project stakeholders.
- Coordinate with external partners to resolve operational challenges.
- Tailor communication according to the audience and situation.
- Track progress on assigned deliverables and follow up on pending actions.
- Escalate risks or issues when appropriate.
5. Data Analysis and Operational Problem-Solving
- Apply SQL knowledge to support analysis and issue investigation where required.
- Use analytical thinking to understand problems and identify potential solutions.
- Help identify recurring operational issues and patterns.
- Support decisions using relevant data and documented findings.
- Apply Microsoft Excel skills to organize, analyze, or track information where applicable.
- Maintain accuracy and attention to detail while handling operational information.
6. Process Improvement and Automation
- Support process improvement initiatives across platform operations and customer support workflows.
- Identify opportunities for better tools, automation, and workflow design.
- Explore AI tools to improve efficiency and support operational tasks.
- Contribute suggestions to improve service delivery and reduce recurring issues.
- Help improve team productivity through better documentation and standardized processes.
- Perform additional duties as assigned to support team and organizational objectives.
About Company:-
athenahealth is a healthcare technology company that provides IT solutions and expert services to healthcare providers. Its goal is to simplify healthcare operations so providers can focus more on delivering patient care.
The company supports healthcare organizations through technology platforms, services, and operational solutions. Its workplace culture emphasizes inclusiveness, accountability, collaboration, continuous learning, and employee development.
athenahealth also highlights employee benefits and location-specific perks, which may include health and financial benefits, commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces.
athenahealth Hiring: Data Operations Senior Analyst 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
