Avantor is seeking a Customer Support Senior Associate to provide technical product assistance, process customer orders in SAP, and manage diverse customer inquiries. This role involves troubleshooting product issues, coordinating with cross-functional teams, and ensuring compliance with service level agreements. Itβs a perfect opportunity for individuals with a background in science or allied disciplines and a customer-focused mindset.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Avantor Hiring Alert | Customer Support Sr. Associate- Coimbatore – Overview
| Company Name: | Avantor |
| Job Role: | Customer Support Senior Associate |
| Location: | Coimbatore |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- Avantor is looking for a Senior Associate β Customer Support (German Language) for the Quotes Management team. It is an intermediate-level position. Associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.
Skills:
- Β Bachelor’s/Masterβs in any discipline.
- Language Proficiency: Proficient in German (Level B1/B2 preferred)
- Technical Skills: Proficiency in operating various computer software programs and systems is required.
- Preferred Qualification:
- Exceptional communication and interpersonal skills.Β
- Demonstrated ability to be a strong team player.Β
- Excellent organizational skills.Β
- Proficiency in relationship building is essential.Β
