BT Group is seeking a Customer Service Support Advisor at its Gurugram office (Building No 14, Sector 24 & 25A). In this entry-level role, you’ll assist customers across channels, handle billing and complaint issues, and drive service improvements. With on-the-job training and career growth potential, it’s a great opportunity for professionals with strong communication and problem-solving skills to begin their journey with a global telecom leader.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
BT Group Job Alert | Customer Service Support Advisor- Gurugram – Overview
| Company Name: | BT Group |
| Job Role: | Customer Service Support Advisor |
| Location: | Gurugram |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group’s solution portfolio with some supervision.
- What you’ll be doing
- 1. Assists in the implementation of specific Customer Service management plans under supervision.
- 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and with some supervision
- 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Skills:
- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management
