Customer Resolution Representative Opportunity 2025 | Wells Fargo is hiring Customer Resolution Representative. The working location is BENGALURU, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Customer Resolution Representative Opportunity at Wells Fargo | BENGALURU – Overview
| Company Name: | Wells Fargo |
| Job Role: | Customer Resolution Representative |
| Location: | BENGALURU |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Skills Required:
- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibility:
- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
