Customer Service & Operations Opportunity 2025 | NatWest Group is hiring Customer Service & Operations. The working location is Chennai, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Customer Service & Operations Opportunity at NatWest Group| Chennai β Overview
| Company Name: | NatWest Group |
| Job Role: | Customer Service & Operations |
| Location: | Chennai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
- Our people work differently depending on their jobs and needs. FromΒ hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in India and as such all normal working days must be carried out in India.
- As a Customer Service & Operations Delivery Analyst, youβll be analysing and interpreting how changes to the business operating model will impact existing procedures. Youβll provide recommendations and your expertise to a bank-wide stakeholder network, and youβll be acting as an internal consultant to enable and inform effective standards, processes and controls.
- Day-to-day, youβll be:
- Providing an analysis of performance against targets, identifying where improvements can be made
- Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
- Understanding potential changes and translating these to business processes to establish the changes or improvements needed
- Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives
Skills Required:
- Weβre looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, youβll be able to build robust working relationships with internal and external stakeholders.
- Youβll also have experience in using project management methodologies, such as Prince 2 and P3M.
- In addition, youβll need:
- Good knowledge of process management and products relating to the business area
- An understanding of the customer product and service proposition
- An awareness of technology governance
- Experience in using business analysis tools and methodologies
- Knowledge of developing business and technical architectures
Responsibility:
- As a Customer Service & Operations Delivery Analyst, youβll be analysing and interpreting how changes to the business operating model will impact existing procedures. Youβll provide recommendations and your expertise to a bank-wide stakeholder network, and youβll be acting as an internal consultant to enable and inform effective standards, processes and controls.
- Day-to-day, youβll be:
- Providing an analysis of performance against targets, identifying where improvements can be made
- Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
- Understanding potential changes and translating these to business processes to establish the changes or improvements needed
- Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives
