Customer Service Trainee Opportunity 2025 | FirstSource is hiring Customer Service Trainee. The working location is Bangalore, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Customer Service Trainee Job Openings At FirstSource | Bangalore – Overview
| Company Name: | FirstSource |
| Job Role: | Customer Service Trainee |
| Location: | Bangalore |
| Work Mode: | On-Site |
| Last Date to Apply: | ASAP |
Job Description
- This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, webchat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
Responsibility:
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
- Grasp, Comprehend & clear the training period with relevant toll-gate scores
- Attend all team briefing/meetings/coachings on a timely basis.
- Be knowledgeable of regular process changes provided
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
Skills:
- Value-Add Responsibilities:
- Participative in team bonding, offline activities as necessary
- Assist new team members in need and breed the team culture
- Essential Knowledge:
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
- Essential Skills:
- Willingness to work in rotating shifts (including night shifts).
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of atleast 20 WPM/90% Accuracy
