HCLTech is conducting a walk-in drive on 21st June 2025 for the role of Client Support Specialist in its UK Voice Process division. Ideal for candidates with strong communication skills, this role involves handling international client queries, resolving service-related issues, and delivering top-tier customer support. If you’re looking to join a global tech leader and grow in client servicing, this is your opportunity to start strong!
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
HCLTech is Hiring: Client Support Specialist – Chennai – Overview
| Company Name: | HCLTech |
| Job Role: | Client Support Specialist |
| Location: | Chennai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have
- 1–3 years of experience in international calling, specifically supporting UK clients.
Skills:
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
- Ensure compliance with UK data protection and service standards.
- Required Skills and Experience:
- 1–3 years of experience in international voice-based client support, preferably with UK clients.
- Excellent spoken English with a neutral or UK-accented tone.
- Strong interpersonal, communication, and problem-solving skills.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
- Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option).
