HCLTech is conducting a recruitment drive for fresh graduates to join their International Voice Process team in Noida. This entry-level role offers excellent exposure to global client interactions, focusing on high-quality customer communication and service. Ideal for those with strong English skills and a customer-centric attitude, this is your chance to begin a rewarding career in a leading technology services company.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
HCLTech is Hiring: International Voice Process | Noida – Overview
| Company Name: | HCLTech |
| Job Role: | International Voice Process |
| Location: | Noida |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Skills:
- Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US Inbound calling preferably in Banking domain
