IT Support Analyst Opportunity 2025 | AthenaHealth is hiring IT Support Analyst. The working location is Bangalore, India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
IT Support Analyst Opportunity at AthenaHealth | Chennai – Overview
| Company Name: | AthenaHealth |
| Job Role: | IT Support Analyst |
| Location: | Chennai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
- This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals. The IT Support Analyst must
Skills Required:
- Any Bachelor’s degree
- 3+ years of professional experience within service desk role.
- Understanding of infrastructure technologies.
- Proven track record of timely and accurate ticket work and documentation.
- Excellent customer service.
- Sustained history of proper ticket management, including proper response times, ticket documentation, and successful resolution.
- Ability to work accurately, independently, and efficiently through a heavy workload of varying ticket types.
- Expertise with the installation, configuration and troubleshooting of Microsoft Operating Systems, Microsoft Office Applications, Mac and Mac Application.
- Experience with public speaking in front of medium-sized groups for training purposes.
- Experience with troubleshooting and repairing conferencing and audio-visual technologies.
- Strong communication skills and ability to explain technological solutions to colleagues with a wide range of computer knowledge.
Responsibility:
- Provide exceptional customer service to all end users
- Delivery of athena’s employee technology experience
