Alight Solutions Recruitment Drive

Qualifications

Alight Solutions Recruitment Drive 

Job Description & Responsibilities:- 

• Call/Email/Case/Chat Resolution
• Simple information inquiries
• Dispatching tickets when unable to resolve within the group
• Data input that can be done as 1st contact resolution (real-time communication channel)
• Answer and greet customers’ calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
• Listen attentively to customer needs/concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements and/or problems as the first contact resolution.
• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
• Prepare and complete accurate work and update customer ticket/files via the system.
• Conduct correspondence with customers and team members.
• Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to the appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
• Activities involve different and unrelated processes and methods.
• The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
• Unusual or complex situations and problem-solving are deferred to higher levels for approval before implementation.

Alight Solutions Recruitment Drive