Allianz Group Off Campus Hiring | Customer Service – Fresher / Experienced

Qualifications

• Any Graduation
• Good communication skills.
• Insurance background will be added advantage.
• Ready to work in Rotational shifts and ready to extend shift when required.
• Prior experience of customer handling via calls/email or chat will be preferred.
• Resources with multilingual skills will be preferred.
• Typing speed of a minimum 25 words/ per minute with 85% accuracy is required.
• Employee having their own transport will be preferred.

Key Roles & Responsibilities:-

• Handling inbound calls/chat/email as per targets defined.
• Maintaining call AHT as per process targets and requirements.
• Resolve product or service problems by clarifying the customer’s complaint to ensure highest level of customer satisfaction.
• Ensuring that all calls, emails or chat handled by the associate meet the quality standard requirements.
• Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
• Meeting the basic login hour target and ensuring quality service is delivered to all customers.
• Candidate should have minimum 6 months of inbound customer service experience
• Candidates with preferred Insurance understanding and background are welcomed.