Amazon off-campus drive 2023

Qualifications

Amazon off-campus drive 2023

Eligibility Criteria:

• The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Job Description:

• Amazon is hiring candidates for the post of  Virtual Customer Service.
• You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together how to offer the best customer service experience.

Job Responsibilities:

• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned.

Preferred skill:

• Action-oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and  department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – the ability to clearly understand and address customer issues appropriately
• Good composition skills – the ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills.

Amazon off-campus drive 2023