Amdocs Off Campus Hiring | Freshers

Amdocs is hiring candidates for the role of Technical & Business Operations Agent for the Pune, India location. The complete details about Amdocs Off Campus Hiring are as follows.


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  • Job Position: Technical & Business Operations Agent
  • Job Location: Pune, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level:

Qualifications

Qualifications & Skills Required:-

  • Recent graduates; experience is an added value
  • Experience with ticket-handling system is an advantage
  • Documentation skills, excellent verbal and written communication skills
  • Experience in using MS Office and end-user applications

Key Roles and Responsibilities:-

In one sentence, Serve as first point of contact for incidents and service requests from end-users

Skills Required

  • You will serve as first point of contact for incidents and service requests from end-users.
  • You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
  • You will provide simple solutions at a basic level based on script/methods and procedures
  • You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
  • You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
  • You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
  • You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Amdocs Off Campus HiringĀ ApplicationĀ Process:-

Apply In Below Link

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds

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