American Express Recruitment for the post of Operations Support. A student from various disciplines can apply for the American Express off-campus drive 2023. Interested and eligible candidates can read more details below.
Qualifications
About American Express:
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries.
American Express Recruitment Job Responsibilities:
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This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
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Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
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Contribute towards team goals by strictly managing individual productivity & quality targets.
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Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
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Understand, determine, and anticipate customer needs and present solutions as appropriate.
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Demonstrate strong focus on process improvements.
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Ensure adherence to and compliance with organization policies and audit controls.
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Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
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Work on daily inventory towards cases related to merchant services.
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Keep a close eye on gaps & recommend solutions to plug them.
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Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Skills Required
American Express Recruitment Eligibility Criteria:
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Graduate/Post-Graduate in with any specialization background.
American Express Recruitment Preferred skill:
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Relevant merchants experience about invoicing and payment reconciliation.
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Excellent knowledge of Payment & Banking Industry.
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Excellent oral and written communication skills.
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Strong interpersonal and coordination skills.
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Strong and committed customer focus and consistent demonstration of service excellence.
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Compliance with company policies and procedures.
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Ability to take independent decision & meet stringent deadlines.
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Good command over MS Excel, Access & PowerPoint.
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Strong focus on results.
How to Apply for American Express Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
