American Express is hiring candidates for the role of Operations Support for the Gurgaon, Haryana, India (Hybrid/Virtual) location. The complete details about American Express Off Campus Hiring are as follows.
Qualifications
Required Qualifications & Skills:-
- Graduate/Post-Graduate in with any specialization background.
- Relevant merchants experience about invoicing and payment reconciliation.
- Excellent knowledge of Payment & Banking Industry.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decision & meet stringent deadlines.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results.
Skills Required
Job Description & Responsibilities:-
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
- Contribute towards team goals by strictly managing individual productivity & quality targets.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
- Work on daily inventory towards cases related to merchant services.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
American Express Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
