American Express Recruitment 2023

American Express Recruitment 2023 American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by ensuring travellers are present where and when it matters. With the robust backing of 16,000 travel professionals in more than 140 countries, we keep global business moving.

Job Position: Executive-Operations
Job Location: Gurgaon (Work From Home)
Salary Package: up to ₹4.6 LPA*
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

American Express Recruitment 2023

Eligibility Criteria:

Graduate/Post-Graduate.
Relevant experience is an advantage.

Job Description:

American Express Recruitment is hiring candidates for the post of Operations Executive.

Job Responsibilities:

This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
Should know KYC.
Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned promptly
Creation of Cases on the relevant tools, maintenance of trackers and files for the team
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor the daily suspense volumes and liaise with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
Carry out Due Diligence activities to ensure all dues are released to the clients
Focus on merchant requirements, productivity, and efficiency to ensure SLAs are met
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate a strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day-to-day operations.

Preferred skill:

Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures
Ability to take independent decisions & meet stringent deadlines.
Good computer skills.
Good command over MS Excel, Access & PowerPoint.
Strong focus on results