British Council Off Campus Hiring

British Council Off Campus Hiring British Council is hiring candidates for the role of Graduate Trainee for the Noida, Uttar Pradesh, India locations. The complete details about British Council Off Campus Hiring are as follows.


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  • Job Position: Graduate Trainee
  • Job Location: Noida, Uttar Pradesh, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Gradution

Qualifications

British Council Off Campus Hiring

Required Qualifications & Skills:-

  • BTech/BSc Graduate
  • Role-specific knowledge and experience
    • Basic Understanding of Service Desk Operations,
    • Proficient in relevant computer applications( MS Office)
    • Knowledge of customer service principles and practices
    • Basic Understanding Service Desk Operations
    • Enthusiastic and keen to learn
    • Knowledge of customer service principles and practices
    • Good people and interpersonal skills
    • Good communication skills

Accountabilities, responsibilities, and main duties-

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now and telephone
  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
  • Navigate meticulously to research required information using available resources/applications.
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Responsible for handling critical incidents.
  • Ensure adherence to individual/team KPIs.
  • Update Required tools (CRM etc.) to record every customer interaction promptly.

Information Security:

  • Ensure and be aware of the information security policies and comply with them
  • Ensures that the team complies with ISO 27001 and IGA-related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Provide security awareness and education to the team
  • Manage Records to ensure compliance with the Freedom of information act
  • Ensure incidents assigned to their Service Line are closed within SLAs.

British Council Off Campus Hiring

British Council Off Campus Hiring

 

 

 

 

Skills Required

British Council Off Campus Hiring

British Council Off Campus HiringĀ ApplicationĀ Process:-

Apply In Below Link

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds.

GEA Group Off-Campus Drive

PwC Off-Campus RecruitmentĀ 

 

 

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