British Council Recruitment Drive :-
British Council is hiring candidates for the role of Trainee – Operations & Customer Service – IELTS Online for the Noida, UP, India locations. The complete details about British Council Recruitment Drive are as follows.
Qualifications
Graduation or equivalent (Minimum 50%)
Experience areas:
- Able to simultaneously manage tasks for multiple processes
- Ability to adapt quickly to different IT systems
- Be proficient with Microsoft office, especially excel and outlook
- Have good interpersonal and communication skills
- Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description
- Motivated, self-starter who must be eager to learn and develop as the role expands
Knowledge of:
- Essential
- Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round.
- Typing Speed minimum 35 WPM.
- Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately
- Desirable
- Experience in voice process.
- Demonstrable experience of working as part of a dispersed team to deliver a service
- Demonstrable experience of reacting positively to change
- Typing Speed minimum 40-50 WPM
Purpose of job:
- To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications.
- As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions.
- The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.
- This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process.
- On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process
Skills Required
Accountabilities, responsibilities and main duties: (including people management and finance)
Customer Services:
- To be the first point of contact for IELTS online Exams-customer related enquiries and transactions (Including guiding potential candidates on registration process, Features of IELTS online exam, processing of Refunds/transfers and/or cancellations).
- Provide customers with information and take the query towards effective resolution.
- Create (Account and Case/Opportunity) on salesforce and update necessary data sheets.
- Maintain the agreed British Council quality standards on each customer interaction.
- Handle and Manage Candidate/Customer complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Operations:
- Manage 3 key steps of customer journey (Pre-test /Test day management and Posttest related activities) as defined in process maps.
- Ensuring various timely reports related to the customer journey are maintained and reconciled on regular basis.
- Ensuring all exams are conducted effectively by managing various operational processes like (Examiner planning/ Test day support/ candidate reconciliation on test day/ declaring results on time etc.).
Information Security and other mandatory compliances:
- Read, understand and comply with the information security policies.
- Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
- Ensure compliances to Organisational policies like code of conduct, IT policy etc.
British Council Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
Apply for Other Off-Campus Jobs
