BT Group Off Campus Hiring

BT Group Off Campus Hiring is hiring candidates for the role of Trainee Business Service Support Advisor for the Gurugram, Haryana, India locations. The complete details about BT Group Off Campus Hiring are as follows.


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  • Job Position: Trainee Business Service Support Advisor
  • Job Location: Gurugram, Haryana, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level:

Qualifications

Required Qualifications & Skills:-

  • Complaint Management
  • Information Management
  • Communication
  • Requirements Analysis
  • Continuous Improvement
  • Issue Resolution
  • Problem Solving
  • Billing
  • Time Management
  • Customer Relationship Management
  • Escalation Management
  • Technical Support
  • Decision Making
  • Growth Mindset
  • Stakeholder Management
  • Inclusive Leadership

RolesĀ andĀ Responsibilities:-

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Groupā€™s solution portfolio, all with full supervision.

  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groupā€™s resource pool, within guidelines and under full supervision.
  • Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  • Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  • Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  • Participates in the continuous improvement activities to improve the customer service team processes.

BT Group Off Campus Hiring

 

 

Skills Required

BT Group Off Campus Hiring ApplicationĀ Process:-

Apply In Below Link

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds

ABB Off Campus Drive

CRED Off Campus Hiring

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