BT Group Off Campus Hiring :-
BT Group is hiring candidates for the role of Trainee Customer Service Advisor for the Kolkata, India locations. The complete details about BT Group Off Campus Hiring are as follows.
Qualifications
-
Complaint Management
-
Information Management
-
Communication
-
Requirements Analysis
-
Continuous Improvement
-
Issue Resolution
-
Problem Solving
-
Billing
-
Time Management
-
Customer Relationship Management
-
Escalation Management
-
Technical Support
-
Decision Making
-
Growth Mindset
-
Stakeholder Management
-
Inclusive Leadership
Roles & Responsibilities:-
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Job Posting Date:- 09th February 2024
Skills Required
BT Group Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
