BT Group Off Campus Recruitment

BT Group Off Campus Recruitment is hiring candidates for the role of Trainee Service Request Coordinator for the Gurugram, Haryana, India locations. The complete details about BT Group Off Campus Recruitment are as follows

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Job Position: Trainee Service Request Coordinator
Job Location: Gurugram, Haryana, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID:
Education Level:

Qualifications

Required Qualifications & Skills:-

Customer Service
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Escalation Management
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership

Job Description & Responsibilities:-

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
Assists in the review and progress assessment on continuous service improvement plans for each customer.
Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

BT Group Off Campus Recruitment