BT Group Recruitment:-
BT Group is hiring candidates for the role of Trainee Business Service Support Advisor for the Gurugram, India location. The complete details about BT Group Recruitment are as follows.
Qualifications
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Complaint Management
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Information Management
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Communication
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Requirements Analysis
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Continuous Improvement
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Issue Resolution
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Problem Solving
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Billing
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Time Management
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Customer Relationship Management
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Escalation Management
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Technical Support
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Decision Making
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Growth Mindset
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Stakeholder Management
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Inclusive Leadership
Roles & Responsibilities:-
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Skills Required
BT Group Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
