BT Group Recruitment:-
BT Group is hiring candidates for the role of Trainee Business Service Support Advisor for the Gurugram, India location. The complete details about BT Group Recruitment are as follows.
Qualifications
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
Roles & Responsibilities:-
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Skills Required
BT Group Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
