About Company:
Capgemini Off Campus Freshers Hiring | Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of ‚16 billion.
Qualifications
Capgemini Off Campus Freshers Hiring
Job Description for Capgemini Off Campus Freshers Hiring For Desk Associate:
- We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 0.6 to 3 year of experience
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Skills Required
Job Responsibilities for Capgemini Off Campus Freshers Hiring For Desk Associate:
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues.
Apply Before the link Expires for Capgemini Off Campus Freshers Hiring For Desk Associate.
Capgemini Off Campus Freshers Hiring
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