CDK Global Off Campus Hiring | Any Graduate – Associate | 4 Lakhs PA

Qualifications

Eligibility & Experience:

• Graduate (Bachelors or Masters) from any discipline – preferably non-engineering/technology
• Suitable fresh grads with good oral and written comm skills, analytical abilities and aptitude
• Upto 1 year of experience in customer support (non-technical/non voice; transaction processing) can also be considered.
• Task & Results-Oriented
• Strong verbal communication skills
• o Fluency in English
• o Email etiquette
• Learn and follow standard operating procedures in completing work
• Ability to explore and learn GUI tools necessary to complete the assigned tasks
• Resourceful and attention to detail
• Self-starter and problem solver
• Working knowledge of Microsoft Office applications: Excel, Outlook, and Word
• Collaborate with team members and other stakeholders
• No travel required
• Preferred
• —  Willingness to work in rotating shifts
• —  Commitment to work

Position Responsibilities & Essential functions:

Coordinates training registration activities for clients’ training including enrollment, confirmation, cancellation and other administrative LMS duties that relate to customer training needs.

• Prepare newly submitted Training Requests for CDK U Learning
• Take provided dealer employee lists and convert them for import into the LMS
• Create master Login document
• Assist with managing email requests for user creation, deactivations, learning assignments
• Extract and prepare various LMS reports for customer, coordination and learning delivery
• Follow-up with the customers and/or the relevant teams to fix/close cases related to training registrations/pending requests/issues.

Process Flow:-

• Registration
• Online Test
• Technical Interview
• HR Interview
• Selection