Concentrix Recruitment 2023

Concentrix Recruitment 2023 Concentrix Recruitment has announced a job notification for the post of Quality Manager for the Chandigarh, India locations. Graduate degree candidates can apply for off campus placements with Concentrix. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

Job Position: Quality Manager
Job Location: Chandigarh
Salary Package: up to ₹10.6 LPA*
Full/Part Time: Full Time
Req ID:
Education Level: Gradaution

Qualifications

Concentrix Recruitment 2023

Job Responsibilities:

Drive continuous improvement for Transaction Quality and Delivery
Trained /Certified in Green Belt
Manage Call Quality & Client related KPI’s
Evaluate the effectiveness of TQ interventions
Strengthen Quality management processes/framework to improve quality delivery
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
Generate and implement out-of-the-box ideas and Process improvement initiatives in the process.
Drive Process control & Compliance in addition to managing the audit requirements
Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
Provide quality floor support, feedback and refreshers
Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
Run FMEA and compliance audits and health check of the account

Qualification required:

Any Graduate from any stream.

Preferred skill:

People Management skills
Ability to drive initiatives to closure
Ability to deal with all levels of employees
Ability to provide leadership, direction and motivation to build high performing teams
Analytical and Quantitative skills
Excellent Communication skills
Data Handling / data interpretation skills
Good working knowledge of Transaction Quality systems, tools and technologies.
Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
Detail oriented, Strong organizational and Presentation skills