Concentrix Recruitment 2023 | Representative 

Concentrix is hiring for the post of Representative, Operations. A student from various disciplines can apply for the Concentrix off-campus drive 2023. Interested and eligible candidates can read more details below 


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  • Job Position: Representative, Operations
  • Job Location: Bhubaneswar
  • Salary Package: up to ₹6 LPA*
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level:

Qualifications

Job Responsibilities:

  •  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  •  Prepare complete and accurate work including appropriately notating accounts as required
  •  Participate in activities designed to improve customer satisfaction and business performance
  •  Offer additional products and/or services
  •  Track, document and retrieve information in call tracking database
  •  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills Required

Eligibility Criteria:

  •  Graduate / Undergraduate in any discipline (may vary basis the job requirement).

Preferred skill:

  •  Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  •  Dependable with strong attention to detail
  •  Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  •  Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  •  Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner

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