Conduent Hiring Administration Services Associate | Fresher / Experienced

Qualifications

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.
• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Has limited opportunity to exercise discretion.
• Functional Knowledge: Basic skillset in a range of processes, procedures, and systems.

Job Description & Responsibilities:-

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.
• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices and receives close supervision and guidance.
• For consistency, methods and tasks are described in detail.
• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer’s inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job Category: Customer Service & Transaction Processing