DHL Group Recruitment | Hiring Associate – Fresher / Experienced

Qualifications

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.
• Exposure to working with Enterprise Resource Platforms (ERPs) –
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

Roles & Responsibilities:-

In this role, you will have the opportunity to deliver top-tier service within the Finance – Intercompany (IC) Service line supporting our DGFF regions and countries worldwide. The role will involve training to handle various activities including invoice issuing, receiving, posting, and the accounts matching process.

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.