eBay Recruitment 2023

Qualifications

eBay Recruitment 2023

eBay Recruitment Eligibility Criteria:

• 12th pass or Any Degree from any stream.

eBay Recruitment Job Description:

eBay is hiring candidates for the post of Customer Service Executives.

eBay Recruitment Job Responsibilities:

• Handle day to day reactive issues with merchants via inbound and outbound phone and email
• Work as per defined processes and SLA – outlook issue process
• Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
• Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
• Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
• Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
• Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
• Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
• Share timely findings with the AM’s.

eBay Preferred skill:

• Good communication and analytical skills.
• Basic Scripting experience
• Basic experience of working with relational databases
• Strong Communication Skills

eBay Recruitment 2023