Looking for an exciting work-from-home opportunity as a customer service executive? Check out the latest private job update from eBay Recruitment 2023.
Qualifications
eBay Recruitment Job Responsibilities:
- Handle day to day reactive issues with merchants via inbound and outbound phone and email
- Work as per defined processes and SLA – outlook issue process
- Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
- Share timely findings with the AM’s
Skills Required
- Good communication and analytical skills.
- Basic Scripting experience
- Basic experience of working with relational databases
- Strong Communication Skills
How to Apply for eBay Recruitment 2023?
To apply for the Genpact 2023 Off Campus Drive,
