EverestIMS Technologies is hiring candidates for the role of Product Support (Help Desk) Engineer for the Bangalore, Karnataka, India location. The complete details about EverestIMS Technologies Recruitment are as follows.
Qualifications
- BSc/BCA in IT, Computer Science or relevant field
- Working knowledge of fundamental operations of relevant software
- Knowledge and experience of customer service practices
- Knowledge of Linux OS, Python, and DBMS will be added advantage
Requirements and skills:-
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent in verbal and written communication skills
- Customer-oriented and cool-tempered
- Good learning skills
Skills Required
Job Description & Responsibilities:-
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
EverestIMS Technologies Recruitment Application Process:-
Apply In Below Link
