Finideas Off Campus Recruitment

Finideas Off Campus Recruitment is hiring candidates for the role of Software Support Executive for the Across India locations. The complete details about Finideas Off Campus Recruitment are as follows

Job Position: Software Support Executive
Job Location: Across India
Salary Package: As per Company standards
Full/Part Time: Full Time
Req ID:
Education Level: Graduate/Post Graduate

Qualifications

Required Qualifications & Skills:-

Education: Graduate/Post Graduate
Experience: Freshers / Experience

Roles & Responsibilities:-

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network
configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved
a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients.