Freshworks is hiring candidates for the role of Customer Success Specialist for the Chennai, India location. The complete details about Freshworks Off Campus Drive are as follows.
Qualifications
Required Qualifications & Skills:-
- Bachelorās Degree in Computer Science + Business Education preferred
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share clientās status on a timely/pre-defined interval
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Job Description & Responsibilities:-āÆāÆ
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customerās business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
Skills Required
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customerās issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes
Freshworks Off Campus DriveĀ ApplicationĀ Process:-
Apply In Below Link
Apply Link :-Ā Click HereĀ To Apply(Apply before the link expires)
Note:ā Only shortlisted candidates will receive the call letter for further rounds
