Genpact is hiring candidates for the role of Management Trainee – Customer Care-BFS025950 for the Hyderabad, India location. The complete details about Genpact Off Campus Drive are as follows.
Qualifications
Education Level:- Bachelor’s / Graduation / Equivalent
Minimum Qualifications:- Graduate (Any Subject area)
Preferred Qualifications:-
- Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
- Make process improvements to ensure delivery on all performance CTQs
- Roll out various contests and other motivational tools for team from time to time.
Skills Required
Job Description & Responsibilities:-
- Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
- Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
- Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
- Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
- Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
- Understand performance metrics. Perform a trends’ analysis. Recommend and execute suitable actions to the customer.
- Purposefully resolve people issues and ensure that attrition is well below the defined target.
Genpact Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
