Genpact Off Campus Drive | Management Trainee

Genpact is hiring candidates for the role of Management Trainee – Customer Care-BFS025950 for the Hyderabad, India location. The complete details about Genpact Off Campus Drive are as follows.


Top MNCs Hiring ( 100+ Job Openings) , Upload Your Resume 😍
  • Job Position: Management Trainee
  • Job Location: Hyderabad, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level:

Qualifications

Education Level:- Bachelor’s / Graduation / Equivalent

Minimum Qualifications:- Graduate (Any Subject area)

Preferred Qualifications:-

  • Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
  • Make process improvements to ensure delivery on all performance CTQs
  • Roll out various contests and other motivational tools for team from time to time.

Skills Required

Job Description & Responsibilities:-

  • Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
  • Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
  • Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
  • Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
  • Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
  • Understand performance metrics. Perform a trends’ analysis. Recommend and execute suitable actions to the customer.
  • Purposefully resolve people issues and ensure that attrition is well below the defined target.

Genpact Off Campus Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

WhatsAppJoin us on
WhatsApp!