Genpact is hiring candidates for the role of Management Trainee β Customer Development-CPG038908 for the Bangalore, India location. The complete details about Genpact Off Campus Recruitment are as follows.
Company Name:- Genpact
Qualifications
Minimum qualifications:-
- Any Graduate / preferably B. Com
- Flexibility to work in any shift
- MIS and/or reporting experience
- Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
- Fluent in English. Proficient oral and written communication skills.
- Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
- Strong analytical mindset, problem solving, organization skills, and attention to detail
- Smart problem solver β generate good ideas and practical solutions
- Strong team player, Dependable
- Able to manage their workload and ensure completion of tasks even if a stretch is required
- Ability to prioritize tasks and Multitask when required
Preferred qualifications:-
- Exposure to consumer goods industry
- Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
- Proficient Visio skills and process mapping experience (Preferable)
- Certification in Trade Promotions Management is an added advantage
- Transitions Experience- Must have transitioned 1 or more process successfully
- Proficient Visio skills and process mapping experience (Preferable)
Skills Required
Job Description & Responsibilities:-
- Establish strong collaborative relationship with Clients, Sales team and Customers
- Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.
- Proactive and Self-motivated to follow up or chase with multiple teams for pending information
- Create, update, cancel Promotions on TPM tool
- Evaluate and Update Customer system/portals with activity plans and promotions
- Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
- Validate required details as per guidelines to create or amend a Promo
- Send request to CAM (Customer Account Manager) to provide the updated details
- Update the Promo plan into tracker
- Regular query resolution and proactive communication/escalation
- Create Promo nomination form & confirm back to CAM
- Ensure that the promotions are finalized on tool before promo launch date
- Input the data into TPM to create/modify/cancel a promo
- Validate and Update Promo plan into tracker
- Maintain daily work tracker, review and update SOP, update FMEA
- Manage exceptions and follow guardrails
- Maintain positive VOC from stakeholders
- Create and prepare regular timely Reports, provide analytics
- Achieve KPIs / SLAs contractually agreed
- Deliver Operational Excellence Framework
- Manage and lead calls with clients
- Be proactive and ensure operations is run smoothly
- Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
- Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
- Identify problems/issues in day to day Operations and resolve them proactively
- Highlight and escalate any issues that need attention
- Coordinate and resolve issues with excellent customer service
- Deliver quality customer service by researching and responding to all internal stakeholderβs inquiries quickly, effectively, and professionally.
- Ensure positive customer VOC from stakeholders
Genpact Off Campus RecruitmentΒ ApplicationΒ Process:-
Apply In Below Link
Apply Link :-Β Click HereΒ To Apply(Apply before the link expires)
Note:β Only shortlisted candidates will receive the call letter for further rounds
