Genpact Off Campus Recruitment

Genpact Off Campus Recruitment Genpact is hiring candidates for the role of Management Trainee – OTC (Collections)-HEA008690 for the Hyderabad, India location. The complete details about Genpact Off Campus Recruitment are as follows.

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Job Position: Management Trainee – OTC (Collections)-HEA008690
Job Location: Hyderabad, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

Genpact Off Campus Recruitment

Required Qualification & Skills:-

Any Graduate
Strong Communication Skills (verbal and written)
High Energy level

Preferred qualifications:

Good customer handling skills

Job Description & Responsibilities:-

Genpact is looking for professionals with OTC-proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream Collection/Exceptions

Collection of past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries related to the disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and supervise the past dues
Implement a collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a phenomenal teammate to process any Adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and expertly.
Call out problems to senior staff members and or management as appropriate.