Genpact Off Campus Recruitment

Qualifications

Genpact Off Campus Recruitment

Required Qualification & Skills:-

Minimum Qualifications:

• B.Com Graduate
• Strong Communication Skills (verbal and written)
• High Energy level

Preferred Qualifications:

• Ability to learn ERP systems
• Good analytical and problem-solving skills
• Excellent MS Office skills
• Good conceptual knowledge and experience in insurance cash application activities preferred

Job Description & Responsibilities:-

In this role, you will be responsible for all the activities related to Cash & Collection domain.

• Account Setup and maintenance, Premium application, reinstatement, renewal of payment received from policyholders
• Backbate and cancellation of policies in case of payment made by policyholder get a bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• Identify opportunities and recommend solutions for process and automation enhancements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement a strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a team player to process any ad-hoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
• Escalate problems to senior staff members and or management as appropriate.

Genpact Off Campus Recruitment