Genpact Walk-In Interviews For Freshers :-
Genpact is hiring candidates for the role of Trainee – Domestic Chat & Voice Support for the Hyderabad, India location. The complete details about Genpact Walk-In Interviews For Freshers are as follows.
| Company Name:- | Genpact |
| Required Education: | Graduation in any discipline (except law) |
| Required Skills: | Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques Effective probing skills and analyzing / understanding skills |
| Job Function: | Customer Success, Service & Operations |
| Employment Type: | Full Time, Permanent |
Genpact Walk-In Drive for Freshers for International Chat+Voice (blended) support roles || Hyderabad on 22nd October’25
Qualifications
Minimum qualifications
- Graduation in any discipline (except law)
- Freshers are eligible(Only 2021-2025 pass-outs) (Candidate should have marksheets handy)
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
Preferred pre-requisites:
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
Role & Responsibilities:
** This role includes handling inbound/outbound calls and responding to customer queries.
- Handle multiple chats/calls at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies\
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
Skills Required
- Date: 22nd October 2025
- Time: 11:30 AM – 1:00 PM
- Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
- Experience: Only Freshers are eligible (we are not considering post-graduates/ undergraduate/pursuing candidates for these roles)
- Languages known: English+Hindi
- Work Location: Hyderabad (Only work from office)
- Shifts: Flexible with any shift
Genpact Walk-In Interviews For Freshers Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
