HBC has announced a job notification for the post of Trainee. A student from various disciplines can apply for the HBC recruitment drive 2023. Interested and eligible candidates can read more details below
Qualifications
Job Responsibilities:
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal
- Software/tools we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets
- Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process requirement in future.
Skills Required
Preferred skill:
- Excellent Communication Skills
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Demonstrated ability to provide the highest level of customer service to internal and external candidates
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.
