HCL Tech Off Campus Walk-In Drive | Customer Support – Fresher

Qualifications

• Any Graduation is mandatory.
• Experience: 0 to 1 Year (with proper documents)
• Excellent communication skills both verbal and written Mandatory.
• A problem solving mind-set.
• The ability to multi task
• Able to work well as an individual and as part of a team

Roles & Responsibilities:-

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Walk-In Drive Details:

• Date: 27th January 2024, Timing: 12:00 PM to 2:30 PM
• HCL Technologies AMB 6:8, South Phase, Sidco Industrial Estate, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.