HCLTech Off Campus Recruitment

HCLTech Off Campus Recruitment is hiring candidates for the role of Graduate Trainee for the Nagpur / Lucknow, India location. The complete details about HCLTech Off Campus Recruitment are as follows.


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  • Job Position: Graduate Trainee
  • Job Location: Nagpur / Lucknow, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Engineering graduates with a degree in B.E/B.TECH/ M.E./M.TECH

Qualifications

Required Qualifications & Skills:-

  • Engineering graduates with a degree in B.E/B.TECH/ M.E./M.TECH
  • UG:Ā B.Sc in Any Specialization, BCA in Any Specialization, B.A in Any Specialization
  • Batch:Ā 2022,2023
  • Good Communication Skills.
  • Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
  • Should have knowledge of Windows Operating systems
  • Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Disciplined, systematic problem-solving skills required
  • Knowledge of Active Directory, Exchange 2003/2007
  • Readiness to demonstrate a proactive attitude
  • Job Description & Responsibilities:-
  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problemsĀ Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in ongoing training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations
  • Performing User, Privileged and Supplier Access Reviews (Governance)
  • Enable users to work more efficiently and effectively with IT solutions
  • Be willing to participate in on-the-job training designed to enhance skills and support capabilities

HCLTech Off Campus Recruitment

 

Skills Required

HCLTech Off Campus Recruitment ApplicationĀ Process:-

Apply In Below Link

Note:ā€“ Only shortlisted candidates will receive the call letter for further rounds

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