HPE Recruitment 2022 Hiring Diploma/Degree Graduate As Technical Consultant
Hewlett Packard Enterprise hiring Freshers of Diploma as well BSC/BCA, BE/B.Tech or related Graduate for the Technical Solution Consultant role in Pune and Bangalore office location.
Qualifications
Job Description :
Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end userβs contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Resolve incoming internal or external businesses and end userβs problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Skills Required
Education and Experience Required:
- High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, βAβ levels (U.K), Baccalaureate (France), etc.).
- 0-1 year experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
Knowledge and Skills:
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience.
Interested and Eligible candidates can apply to the posts of Interns as early as possible through online mode.
HPE Recruitment 2022 Apply Link:Β Click Here
