HSBC hiring for the post of Contact Centre Representative. A student from various disciplines can apply for the HSBC off-campus drive 2023. Interested and eligible candidates can read more details below
Qualifications
Job Responsibilities:
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs.
- Targets on efficiency, quality and effectiveness.
- Adherence to documented policies an procedures.
Skills Required
Eligibility Criteria:
- Must have education standard to at least high school diploma and be of a legal working age.
Preferred skill:
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications.
- Excellent communication skills and is polite and friendly at all times.
- Displays patience and empathy.
How to Apply for HSBC Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
