Infosys BPM Walk-In Drive:-

Infosys BPM is hiring candidates for the role of Customer Support – Voice Process for the Bangalore /Pune, India location. The complete details about Infosys BPM Walk-In Drive are as follows.

  • Job Position: Customer Support - Voice Process
  • Job Location: Bangalore /Pune, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


  • Full time education of 15 years
  • Exp – 6 months to 2 years
  • Excellent communication skills
  • Active Listening skill
  • Analytical skill
  • Escalation management
  • Handling Difficult Conversation
  • Credit Card Fraud knowledge
  • Driving advocacy for the client
  • Problem solving & decision-making skill
  • Ready to work in 24*7 shifts, Ready to work from office

Desired/Preferred skills:

  • Chargeback knowledge, MasterCard/VISA Regulations
  • Credit Bureau Knowledge
  • UK Culture, UK financial regulations
  • Credit card life cycle
  • Credit Card fraud knowledge
  • Chargeback knowledge
  • MasterCard/VISA Regulations
  • Credit Bureau Knowledge

Roles & Responsibilities:-

  • Resolving customer queries over call
  • Queries pertaining to the Credit Cards
  • Meeting all KPI targets including Quality, NPS and Schedule Adherence
  • Handling escalations and complex queries.
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Time & Venue

  • 21st February – 22nd February , 9.30 AM – 1.00 PM
  • Bangalore: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti
    15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078.
    Landmark: Near Sindoor Convention Hall.

Skills Required

Infosys BPM Walk-In Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

WhatsAppJoin us on