Infosys BPM Walk-In Drive | Customer Support – Fresher / Experienced

Qualifications

• Full time education of 15 years
• Exp – 6 months to 2 years
• Excellent communication skills
• Active Listening skill
• Analytical skill
• Escalation management
• Handling Difficult Conversation
• Credit Card Fraud knowledge
• Driving advocacy for the client
• Problem solving & decision-making skill
• Ready to work in 24*7 shifts, Ready to work from office

Desired/Preferred skills:

• Chargeback knowledge, MasterCard/VISA Regulations
• Credit Bureau Knowledge
• UK Culture, UK financial regulations
• Credit card life cycle
• Credit Card fraud knowledge
• Chargeback knowledge
• MasterCard/VISA Regulations
• Credit Bureau Knowledge

Roles & Responsibilities:-

• Resolving customer queries over call
• Queries pertaining to the Credit Cards
• Meeting all KPI targets including Quality, NPS and Schedule Adherence
• Handling escalations and complex queries.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Time & Venue

• 21st February – 22nd February , 9.30 AM – 1.00 PM
• Bangalore: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti

  15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078.

  Landmark: Near Sindoor Convention Hall.