Infosys BPM Walk-In Drive | Process Executive – Fresher / Experienced | 07th February 2024

Qualifications

• Education and other requirement: B.com & BBA (preferably) & arts Graduates.
• Skills: Good analytical and communication skills. Basic knowledge in MS office.
• Good analytical and communication skills
• Basic knowledge in MS office.
• JL2A: Candidates Passed out from 2018 2023.
• JL 2T & 2B: 2019 & 2022 can be considered.
• Candidates must know English language.

Job description & Responsibilities:-

• Responsible for handling customer request meeting all the SLAs (TAT, productivity, and Quality).
• Active participation in team building activities.
• Adaptability in learning newer technologies and changing business needs.
• Collaborates with the teams to bring in process improvements or ideas.
• All 5 days work from Office.
• Relevant experience in banking or finance domain is a added advantage.
• To improve customer confidence being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
• Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• Escalate an issue according to the company escalation processes.
• Ensure Customer Service Level Agreements are met or exceeded.
• Respond to customer enquiries in a timely and efficient manner.
• Ensure appropriate documentation of the interaction on the customers account in the prescribed format.
• Execute transactions as per prescribed guidelines and timelines.
• Ensure customer/user confidentiality and data protection at all times

Walk-In Drive Details:

• Interview Date: 07th February 2024
• Interview Time: 09 AM till 12.00 PM
• Infosys Limited – Address No 138, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu 600119