Infosys Walkin Drive 2022 hiring BE/B.Tech/BCA/MCA/MSc/BSC/Any Degree Graduates for Service Desk and Customer Service at Bangalore & Pune. The detailed eligibility criteria and venue details are given below.
Qualifications
Walkin Dates: 6 to 10 December 2022
Customer Service Details for Infosys Walkin
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale – CEFR :: B1, C1, C2
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
Infosys Walkin Drive
Skills Required
Job Description for Infosys Walkin:
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills – CEFR :: B1, C1, C2.
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
How to Apply for Infosys Walkin Drive 2022?
All interested and eligible candidates can register their profile in online and attend this Infosys walkin drive at the following venue on given dates.
To Register: Click here
