Johnson Controls Recruitment Program 2025 :-
Johnson Controls is hiring candidates for the role of Analyst I – Customer Success for the Pune, Maharashtra, India locations. The complete details about Johnson Controls Recruitment Program 2025 are as follows.
| Company Name:- | Johnson Controls |
| Required Education: | B.E / B. Tech |
| Required Skills: | Basic understanding of IoT technologies, Python programming, PowerBI data visualization, Postman for API testing, Thermodynamics principles, and HVAC system operations. |
| Job Category: | Customer Support |
| Job ID | WD30256083 |
Qualifications
Qualifications- B.E / B. Tech
Experience- (Overall, 0-2 yrs.)
Knowledge & skills-
- Basic understanding of IoT technologies, Python programming, PowerBI data visualization, Postman for API testing,
- Thermodynamics principles, and HVAC system operations.
- Strong analytical and troubleshooting skills with a customer-centric approach to service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive attitude and eagerness to learn new technologies and processes.
Duties and Responsibilities-
- Understand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data Diagnosing and troubleshooting customer issues to ensure effective resolution of problems, maintaining customer satisfaction as a top priority.
- Documenting all support interactions in the ticketing system, ensuring that each case is logged accurately and completely for future reference.
- Collaborating with other technical teams to escalate complex issues and ensure seamless resolution for customers.
- Utilizing analytical skills to identify patterns in customer queries and contributing insights for process improvements.
- Participating in training sessions and workshops to enhance your technical knowledge and professional development.
- Assisting in the development and refinement of standard operating procedures (SOPs) and knowledge base articles to improve overall service delivery
Skills Required
The candidate will work with leading-edge technologies & IoT platform in Digital Solution – OpenBlue Global Customer Support team. Primary role is to provide world class technical support to Johnson Controls OpenBlue Enterprise Manager (It is a suite of apps to monitor and improve energy efficiency, asset performance, maintenance, and space performance for occupant comfort and satisfaction)
This role will be interacting with end customers, branch teams and third-party partners to provide first-level technical support. The support will include providing resolution based on analysis of HVAC & BAS data generated by IoT platform. It will also involve extensive collaboration with development & DevOps team to seek faster resolution times.
Johnson Controls Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
